Free shipping on all orders of $99 or more
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!
Our free shipping policy applies to all domestic ground shipped destinations within the contiguous United States on orders total $99 or more. Any time your purchase $99 worth of goods from us at one time, you will
receive free shipping on your order if it´s going to the continental 48 states
by standard ground service. Standard shipping times range from 2 to 5 business
days, depending on proximity and other factors. The following limitations apply
to this policy...
General Shipping Policy
- Do NOT apply to Live Plants and Leaves
- Do NOT apply to International Shipping
- Do NOT include APO/FPO/PO Box addresses
- Do NOT apply when shipping to Alaska, Hawaii or Puerto Rico
TheVitaminbox ship to U.S. domestic and International
- Order are processed for shipment during normal business hours (Monday - Friday, excluding Holidays). Order that is received during weekend will be processed in next business day.
- All orders returned to us due to incorrect address, refused shipment, ordering the wrong product, or order cancellation will be subjected to a $15 charge and a 10% restocking fee
- Customers is responsible to provide a correct and completed of recipient name, shipping address, email address, telephone number on the order. TheVitaminbox will not responsible for incorrect or incomplete shipping address causing the product not delivery or ship to the wrong address or wrong person. There will be additional charged and new item purchase to the customer to reship the package or reorder the product.
- We will not responsible for any items in the package claimed lost during shipment and will not resend the products if the package has been delivered.
- Most orders are processed within 24-48 hours. Occasionally, items may go on backorder. However, backordered items will experience delays. When this happens, we will notify the customer by email. Any items in the order that are not on backorder are shipped immediately. The backorder item(s) will be shipped as soon as they are available at no additional shipping costs.
- When Tracking Numbers is available, customer can track the shipment from the tracking number provided to the email or log-in to their account when the product has been shipped. Please note that neither TheVitaminbox nor our carrier will be able to re-route or change the delivery address since the package is already in transit and will not take any responsible for wrong or incomplete address.
- Your credit card payment will only be authorized when you submit the order and will not be charged until the product is in stock and ready to ship. In case of product is not available, TheVitaminbox will notify customer by email or by phone call. Customer may cancel the order by sending a email to cancel the order. Once the order is cancelled, customer will receive a notified of cancellation.
- TheVitaminbox reserves the right to cancel any order for any reasons. In that case, any payments received by TheVitaminbox from the customer will be promptly returned to the customer and the customer will receive a notified of cancellation.
- Live plants and Leaves are excluded from free shipping. For Live Plants we will hand pick the plants and leaves that are healthy and in great condition and pack them well before we ship it to our customers. We recommend customer to store the leaves and put the plants in soil right away after you have received the package and not leave the package under Sun or cold weather. We will not reship a replacement plant if the plants are mishandled after receiving or could not grow in your location under any circumstances.
For Domestic Shipping (within the contiguous 48 States in US)
- All domestic residential orders will be shipped either by UPS Ground, USPS Priority Mail or USPS First Class Mail.
- USPS Shipping options also include P.O. Boxes, Puerto Rico, Hawaii, Alaska, Guam and the U.S. Virgin Islands
- Most orders will deliver approximately within 3-5 business days.
- Live Plants - We do not ship to Arizona and Hawaii due to the special plants control regulation.
- UPS Ground - Monday - Friday delivery (except special holidays)
- USPS Priority Mail - Monday - Saturday delivery
- Live Plants is usually shipped by USPS Priority Mail for Mon, Tue, Wed. Order from Thur - weekend will be shipped on next Monday to maintain the freshness of the plants.
- We reserve our rights to select appropriate carrier and shipping method for our customer.
- To expedite the delivery of your items and to better service our customers, we reserve our rights to divide your order into two or more shippings - at no additional charge. it is possible that your packages could be shipped from different location of our distribution centers.
Below are the shipping rate applied
U.S. Domestic rate
$0 - $50.00
$50.01 - $75.00
$75.01 - $98.99
$99.00 and up
Estimated International rate for product
- Rate are varied depending on the shipping countries, quantities and weights.
- Rate at checkout shopping cart is for approximately shipping cost. In some case, we may contact the customer to authorize the additional shipping cost if the shipping cost are higher than shipping charge rate at checkout.
- Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer. We send plain, unmarked packages, usually orders reach destination without any problems but we are NOT held responsible for ANY custom taxes or lost during shipping. Contact the customs office in your destination country for information about any applicable duties or taxes.
- Due to the international custom regulations, some product items may not be available for International shipping. We will contact customer if the order cannot be processed.
- Live Plants and Leaves are not available to ship internationally.
- ALL SALES for international shipping are FINAL - NO REFUND, NO RETURN, OR EXCHANGE.
- We ship International package via USPS in most case, please contact customer service via firstname.lastname@example.org if you have any questions.
- USPS First Class International Package : 10-15 business days: $15-25
** International shipping Countries - Australia, Brunei, Canada, China, Denmark, France, Hong Kong, Italy, India, Japan, Malaysia, Netherlands, New Zealand, Norway, Taiwan, Phillippines, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom**
- USPS Priority Mail International Package : 6-10 business days: $45-65